DueWallet Refund & Deposit Policy

Effective Date: 28 December 2025

1. Deposits

DueWallet allows users to deposit cryptocurrencies into their platform wallets. By depositing funds, you acknowledge and accept the following:

• All crypto deposits are processed via the blockchain and may take time depending on network congestion.
• DueWallet is not responsible for deposits sent to an incorrect wallet address. Always double-check addresses before sending funds.
• Deposits made to your DueWallet account are final and irreversible once confirmed on the blockchain.
• We do not charge any fees for deposits; however, standard blockchain network fees apply.

2. Refunds

DueWallet operates as a cryptocurrency wallet and trading platform. All transactions are irreversible by design. Therefore:

• No refunds will be issued for cryptocurrency deposits, trades, or purchases once confirmed.
• Refunds may only be issued in rare cases of technical error caused by DueWallet, at the discretion of the platform.
• All refund requests must be submitted via our support portal and will be reviewed within 5-10 business days.

3. Trading Losses

Users are responsible for all trading activity conducted through their account. DueWallet does not provide refunds for losses incurred due to market volatility or trading decisions.

4. Contact Support

If you experience a deposit issue or believe a refund may be warranted due to technical error, please contact our support team immediately at support@duewallet.org.

Note: By using DueWallet, you agree to this Refund & Deposit Policy in full. Always ensure that all wallet addresses, transaction amounts, and network selections are correct before confirming any transaction.