DueWallet Refund Policy
At DueWallet, we strive to provide a secure and seamless trading experience. This Refund Policy explains the terms under which refunds may be issued for transactions, deposits, or services within the DueWallet platform.
1. Refund Eligibility
Refunds may be considered under the following circumstances:
- Accidental deposits or duplicate transactions initiated by the user.
- System errors resulting in incorrect wallet balances.
- Unauthorized transactions due to platform vulnerabilities.
All refund requests must be submitted through our official support channels and include relevant transaction details.
2. Refund Request Process
- Contact DueWallet Support via our support page or email at support@olivedrab-starling-681484.hostingersite.com.
- Provide your wallet ID, transaction ID, date of transaction, and a detailed explanation of the issue.
- Our team will review your request and confirm eligibility for a refund.
3. Processing Time
Refund requests, once approved, are typically processed within 5–10 business days. Depending on your payment method, it may take additional time for funds to appear in your account.
4. Non-Refundable Transactions
The following transactions are generally not eligible for a refund:
- Completed trades in the market, including spot or leveraged positions.
- Deposits or payments made to external wallets or addresses outside DueWallet.
- Losses due to market fluctuations or trading decisions.
5. Dispute Resolution
In case of a dispute regarding a transaction, our team will investigate and communicate findings within 7 business days. All decisions are made in accordance with DueWallet’s internal policies and the terms of service.
6. Security & Verification
To ensure secure refunds, DueWallet may require additional verification, including:
- Identity verification (government-issued ID)
- Email verification associated with the wallet
- Proof of ownership of the wallet involved in the transaction
7. Changes to Refund Policy
DueWallet reserves the right to update this Refund Policy at any time. Users will be notified of significant changes through official announcements or platform notifications. Continued use of the platform implies acceptance of the revised policy.
8. Contact Us
If you have questions regarding refunds or this policy, please contact us:
- Email: support@olivedrab-starling-681484.hostingersite.com
- Support Page: https://www.olivedrab-starling-681484.hostingersite.com/support
Effective Date: September 30, 2025